Video Troubleshooting in Live Interview

The following 5 factors are the most important ones to consider when optimizing your live video interview experience.

1. Adobe Flash Player
2. Browser
3. Internet Connection
4. Selecting A Webcam
5. Other Applications

1. Adobe Flash Player

When participating in a Live Interview, please make sure you have downloaded the most recent version of Adobe Flash Player.

2. Browser

The most recent versions of the following browsers are supported:

Mozilla Firefox
Google Chrome
Safari
Internet Explorer (Microsoft has documented known issues with Internet Explorer and video streaming. Thus, this is our least preferred browser.)

3. Internet Connection

 
A good internet connection is required for a successful Live Interview. It is suggested that you are directly connected to the internet through a cable not via WiFi. Using a direct connection will ensure that you have the best possible bandwidth available and reduces latency issues to a minimum. This will result in better picture and audio quality.

4. Selecting A Webcam
  • When selecting a webcam, make sure you can see yourself in the video preview before you enter a Live Interview.
  • Ensure your webcam is properly installed on your computer before participating in a Live Interview.
5. Other Applications


Close applications other than Spark Hire that use your webcam and microphone. These applications such as Skype and FaceTime may interfere with Spark Hire's ability to leverage your webcam and microphone.


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