Spark Hire Help Desk

Welcome to the Spark Hire Help Desk. Browse the different categories to find an article that addresses your situation. If you need further assistance, contact us.


Knowledge Base

  1. Analytics 

    1. Filter analytics by job
    2. Date filters for analytics
  2. Billing 

    1. How to create a company account
    2. How do I upgrade my company account?
    3. How do I downgrade my company account?
    4. Update credit card information
  3. Branding 

    1. How logo uploading works
    2. How to customize your color scheme
    3. How to edit your photo slideshow
    4. How to record a Custom Welcome Video
    5. Adding social media links
  4. Diagnostics 

    1. Run and submit a diagnostics report
  5. FAQ 

    1. Is Spark Hire free for job seekers?
    2. What is Spark Hire's pricing for companies?
    3. What if I don't have a webcam?
    4. What browsers are compatible with Spark Hire?
    5. What version of Flash should I run while using Spark Hire?
  6. Integrations 

    1. How to set up the integration with AkkenCloud
    2. How to set up the integration with Greenhouse
  7. Interview Collaboration 

    1. Share interview recordings
    2. Basic Share Links
    3. Advanced Share Links
    4. Managing Advanced Share Links
    5. 5-star ratings on interviews
  8. Interviews - Company 

    1. Invite candidates to interview on Spark Hire
    2. Creating an Open Interview Invitation
    3. Save a One-Way Interview question template
    4. Use a saved question template for a One-Way Interview
    5. Suggested interview question bank
  9. Interviews - Job Seekers 

    1. Introduction to Video Interviewing on Spark Hire
    2. What is a One-Way Interview?
    3. One-Way Interview via Webcam Instructions
    4. Can I re-record my One-Way Interview answer?
    5. One-Way Interview Troubleshooting
  10. Interview Tags 

    1. How interview tags work
    2. Create an interview tag
    3. Interview tags sharing settings
  11. Jobs 

    1. How do job slots work?
    2. Create a job
    3. Edit a job
  12. Job Seeker Profile 

    1. Profile Video via Webcam Instructions
    2. Profile Video via Mobile App Instructions
    3. Add and edit items on job seeker profile
    4. Uploading a resume
    5. Importing LinkedIn profile
  13. Settings - Company 

    1. Personal avatar picture
    2. How do I change my email notification settings?
    3. Refer-a-friend program
  14. Settings - Job Seeker 

    1. How do I change my display name?
    2. How do I change my password?
    3. How do I change my email address associated with my account?
    4. How do I change my profile picture?
  15. Social Media Integration 

    1. Connect your social media accounts
    2. Share Open Interviews on social media accounts
    3. Use your social media profile pictures as your Spark Hire personal avatar
  16. User Management 

    1. Add new users to company account
    2. Remove users from company account
    3. Making another user an admin on your company account
  17. iOS App for Companies 

    1. Watching an interview on the iOS app
  18. iOS App for Job Seekers 

    1. One-Way Interview via the iOS mobile app
    2. Rotate your device message on iOS
    3. My uploads page on iOS
    4. Can't enter interview for deactivated job
  19. Android App for Companies 

    1. Watching an interview on Android
  20. Android App for Job Seekers 

    1. One-Way Interview via the Android mobile app
    2. Rotate your device message on Android
    3. My Uploads page on Android
    4. Can't enter interview for deactivated job
  21. All articles 

    1. Add new users to company account
    2. How do I change my display name?
    3. Invite candidates to interview on Spark Hire
    4. Is Spark Hire free for job seekers?
    5. Profile Video via Webcam Instructions
    103 articles 

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